RETURNS
Returns and Exchange Policy
We hope you and your mini(s) love your new pieces as much as we do! However, if you do have a change of mind you are welcome to return it to us within 14 days of receiving your order in exchange for store credit.
Some things to note:
- Please ensure you order the correct style, colour, size and quantity, especially for sale items.
- We are only able to offer a full refund if a garment is faulty - if this does occur please email us within 14 days for Australian orders (21 days for International orders) of receipt of purchase with an image of the fault along with your Order Number to hello@cbiggsyandsmalls.com for further review.
- We are unable to accept any returns/exchanges for items from our Teething collection due to hygiene.
- All returned items must be in their original, unworn and unaltered condition with all tags still attached.
- Any items purchased as part of a sale or discount code are considered final sale and will not be accepted for return, exchange or store credit.
- For all online exchanges, please email hello@biggsyandsmalls.com with your order number and the items you'd like to return. Once we have received your items you will be issued store credit for the cost of those items in the form of a biggsy+smalls gift card.
- Store credit is available for your original order amount (excluding postage) and is valid for 3 years.
- Please note that as we are a small business delivery costs will not be refunded unless a garment is faulty.