SHIPPING
SHIPPING WITHIN AUSTRALIA:
Free shipping
All orders over $100 within Australia receive free Standard Shipping.
Please note Standard Shipping with Australia Post gives an 'authority to leave'.
Standard Shipping
$10.00 - Delivery estimate: Australia Post: 6-9 business days
Express Shipping
$15.00 - Delivery estimate: Australia Post: 2-3 business days
All international orders over $250 receive free Standard International Shipping.
Standard International Shipping
$35.00 - Delivery estimate: Australia Post: 8-20 business days (excluding any unforseen shipping delays)
Express International Shipping
$50.00 - Delivery estimate: DHL Express: 3 to 14 business days
Due to different customs processes in your country, there can be varied delays which are out of our control. If you are concerned about your international order, please contact your country’s postal service (or AusPost/DHL for express orders) and quote your tracking number for further information.
Please note there are some countries that we do not ship to because of carrier limitations and higher shipment costs. If you have any questions regarding shipping to your country, please contact us at hello@biggsyandsmalls.com
Please note that once parcels leave us, we are not held responsible for any missing parcels as it is the customer's responsibility to ensure that your shipping details are correct and that the right shipping option is selected to prevent any issues. Please feel free to email us if you have any issues and we are happy to check with the courier to provide assistance wherever possible.
ORDER PROCESSING:
We like to get your items out to you as quickly as possible, and generally, items will be packed and sent the same or following day, depending on your order time.
In busy sale periods (eg Black Friday, Boxing Day etc) please allow up to 2 working days for order processing. You will receive a shipping confirmation email with tracking as soon as your order is on its way.
Please note: it is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and correct.
PAYMENT:
Please note that all product prices indicated and payments made on this site are in Australian Dollars.
INTERNATIONAL TAXES AND DUTIES:
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs authority for applicable rates and charges as these vary between countries.
PRE-ORDERS
If your order contains both pre-order items and in-stock items, the order will be held until the pre-ordered item(s) arrive and then your order will be shipped together. Please let us know if you would like to spilt your order and have the in-stock items sent immediately. You will be required to pay any extra shipping fees if we ship items separately.